Connecting the Health Care Spectrum
ConnectDoc facilitates communications, complex coordination, and continuity between patients, medical professionals, and health care systems. ConnectDoc focuses on solutions that support patient-centered care while supporting value-sensitive decisions and shared decision-making.
ConnectDoc, an expert in healthcare communication and patient flow, provides proprietary scaled medical contact center solutions and tailored advising in referral management, utilization review, medical triage, readmission mitigation and operations efficiency.
They currently serve several large multi-facility health care systems, stand-alone acute care facilities, a telemedicine group and have demonstrated success in operationalizing complex solutions to the communication and flow of information related to patient care.
ConnectDoc is driven to advance communications and complex coordination services.
Nurse Call Center
A service driven call center staffed with nurses can perform as an advanced service line and lean into triage to ensure proper access to care in the event of acute care needs related to urgent care, clinic, or emergency services.
Transfer and Referral
Positioning itself as a regional referral center promoting a centralized transfer model to function as a one-step service coordinating transfers that may need additional specialty care such as complex medical, surgical, or trauma cases.
Monitoring health system patients following discharge via key performance indicators such as the percentage of patients who understood discharge instructions, reconciled medications, and who followed up with primary care.